FAQ

1. What Types of Bags Do You Sell?

We offer a diverse collection of high-quality bags for every occasion, including:

• Backpacks – Stylish and functional for work, travel, or everyday use.

• Tote Bags – Spacious and trendy, perfect for shopping or casual outings.

• Messenger Bags – Sleek and professional, ideal for work or school.

• Luxury Handbags – Premium designs crafted from fine leather and materials.

• Travel Bags – Durable suitcases, duffels, and carry-ons for seamless trips.

• Crossbody Bags – Compact and convenient for hands-free comfort.

• Waist Bags & Fanny Packs – Sporty and practical for active lifestyles.

2. Are Your Bags Water-Resistant?

Many of our bags feature water-resistant or waterproof materials, making them suitable for rainy weather or outdoor adventures. Check individual product descriptions for specific details.

3. Do You Offer Warranty or Repairs?

Yes! We provide a warranty against manufacturing defects. We also offer repair services for zippers, straps, and stitching issues. Contact our support team for assistance.

4. What Materials Are Used in Your Bags?

We prioritize durability and style with premium materials such as:

• Genuine Leather – Soft, long-lasting, and develops a beautiful patina.

• Nylon & Polyester – Lightweight, water-resistant, and easy to clean.

• Canvas – Sturdy and classic, perfect for casual or rugged use.

• Vegan Leather – Eco-friendly and cruelty-free alternative.

• Metal Hardware – Corrosion-resistant zippers, buckles, and clasps.

5. Can I Adjust or Replace the straps?

Many of our bags come with adjustable or detachable straps (shoulder, crossbody, or waist). We also sell replacement straps—let us know your bag model, and we’ll help you find the right fit.

6. Do You Offer Personalization or Monogramming?

Yes! Customize your bag with monogramming, embossing, or patches (e.g., initials, names, or logos). Contact us before purchasing for available options.

7. How Do I Clean and Maintain My Bag?

• Leather Bags – Use a damp cloth and leather conditioner; avoid direct sunlight.

• Fabric Bags – Spot clean with mild soap; machine wash if specified.

• Hardware Care – Wipe with a dry cloth to prevent tarnishing.

• Storage – Keep in a dust bag when not in use to maintain shape.

8. What’s Your Return Policy?

We accept returns within [X] days for unused items with original packaging. See our full return policy here or email support@ckajfgh.it.com for help.

For more questions, reach out—we’re happy to assist in finding your perfect bag! 👜✨

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