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FAQ

11.05.2025

Frequently Asked Questions (FAQ)

Welcome to Avelyra, where timeless design meets refined craftsmanship. Below you’ll find answers to some of our most common questions about our furniture and home décor collections.

1. What Types of Furniture Do You Offer?

We curate a selection of premium furniture and décor designed for comfort, function, and aesthetics, including:

  • Living Room Furniture – Sofas, coffee tables, and accent chairs crafted for modern living.

  • Bedroom Collections – Elegant bed frames, nightstands, and dressers.

  • Dining Sets – Tables and chairs made with precision joinery and beautiful finishes.

  • Office & Study Furniture – Minimalist desks and ergonomic chairs for productive spaces.

  • Home Décor & Accessories – Lighting, mirrors, wall art, and handcrafted pieces that elevate your interior.

2. What Materials Are Used in Your Furniture?

We use premium, sustainable materials to ensure durability and timeless appeal:

  • Solid Wood & Veneer – Carefully selected oak, walnut, and ash.

  • Metal Frames – Powder-coated or brushed finishes for strength and style.

  • Marble & Stone – Natural surfaces that bring texture and elegance.

  • Upholstery – Soft, high-quality fabrics and genuine or vegan leather.

Each piece is tested for quality, comfort, and craftsmanship before delivery.

3. Do You Offer Customization?

Yes! Many Avelyra pieces can be customized in size, color, or fabric/material finish.
Contact our design team before ordering, and we’ll help tailor your furniture to your space.

4. How Should I Care for My Furniture?

To preserve its beauty and longevity:

  • Wood – Wipe with a soft, damp cloth; avoid direct sunlight and extreme humidity.

  • Metal – Clean with a dry cloth to prevent rust or scratches.

  • Fabric or Leather – Vacuum regularly; use mild cleaners or professional care for stains.

  • Marble/Stone – Avoid acidic cleaners; use coasters and protective pads.

5. Do You Offer Warranty or Repairs?

Yes. All Avelyra furniture includes a warranty against manufacturing defects.
We also provide repair and restoration services for eligible items.
Please contact our support team for assistance.

6. What Is the Estimated Delivery Time?

Most items ship within 7–15 business days, depending on product availability and location.
Custom orders may require additional production time.
You’ll receive a tracking number once your order has been dispatched.

7. Do You Ship Internationally?

Yes! We ship to many regions worldwide with trusted logistics partners.
Shipping costs and times vary by destination — see our Shipping Policy page for details.

8. What If My Item Arrives Damaged?

If your order arrives with damage, please contact us within 48 hours of delivery with clear photos.
We’ll arrange a replacement or repair as quickly as possible.

9. Can I Return or Exchange My Order?

We accept returns within 7 days of delivery for unused, undamaged items in original packaging.
Customized or made-to-order items are non-refundable unless defective.

10. How Can I Contact You?

For any inquiries, order support, or design advice, reach us at:
📧 Email: 19886045707@163.com

We’re always here to help you create a home you’ll love. 🛋️✨