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Privacy Policy

Last updated: July 30, 2025

Hong Kong AOSN Limited ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products (including Co-Ords, Shirts, Shorts, Suits, Swimwear, T-shirts & Vests), or interact with our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect the following types of information when you interact with our services:

  • Personal Identification Information: Name, email address, phone number, shipping and billing addresses, and other contact details provided during account registration, order placement, or customer service interactions.
  • Order Information: Details about products you purchase (such as Co-Ords, Shirts, Suits, etc.), order history, payment method preferences, and delivery instructions.
  • Website Usage Data: Information about your browsing activity on our website, including IP address, browser type, pages visited, time spent on pages, and referral sources, collected through cookies and similar tracking technologies.
  • Communication Data: Records of your communications with us, including emails, chat messages, and customer support inquiries.

How We Use Your Information

We use your personal information for the following purposes:

  • Process and fulfill your orders, including shipping products (Co-Ords, Shirts, Shorts, etc.) and providing order confirmations.
  • Manage your customer account and provide personalized services.
  • Communicate with you about your orders, account updates, and promotional offers (with your consent where required by law).
  • Improve our website, products, and services based on user behavior and feedback.
  • Detect and prevent fraud, unauthorized access, and other illegal activities.
  • Comply with legal obligations and resolve disputes.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies that assist us in operating our business, such as shipping carriers (to deliver your Co-Ords, Suits, etc.), payment processors, and IT service providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Authorities: When required by law, court order, or to protect our legal rights, we may disclose your information to government agencies or other third parties.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction, with appropriate safeguards in place.

Payment Processing (PayPal ACDC Compliance)

Card and wallet transactions are handled by PayPal, our secure payment gateway. Your payment details are entered on encrypted forms hosted or served by PayPal and processed according to the PayPal Privacy Statement. By paying with your card or PayPal account you acknowledge that your data will be processed by PayPal in accordance with that statement.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure server infrastructure, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your information, subject to certain legal exceptions.
  • The right to restrict or object to the processing of your information.
  • The right to data portability, where applicable.
  • The right to withdraw consent for processing activities based on your consent.

To exercise these rights, please contact us at service@shirtsmail.com. We will respond to your request within a reasonable timeframe, as required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make material changes, we will notify you by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Hong Kong AOSN Limited
Room D5, 5th Floor, King Yip Factory Building, 59 King Yip Street, Kwun Tong, Hong Kong
Email: service@shirtsmail.com
Phone: +852 31769081